[Download] "Call Center Continuity Planning" by Jim Rowan # Book PDF Kindle ePub Free

eBook details

Title: Call Center Continuity Planning
Author : Jim Rowan
Release Date : January 23, 2019
Genre: Computers,Books,Computers & Internet,Business & Personal Finance,Management & Leadership,
Pages : * pages
Size : 10857 KB

Description

A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag